Customer Support Position (Experience in Hotel/Airline Industry Preferred, Ja/English Skills Required)

You will provide customer support and handle shipping operations for Wi-Fi routers and SIM card services to foreigners living in Japan. As you gain more knowledge, you will also take on phone support responsibilities.

You will respond to customer inquiries via email and chat regarding product-related questions, such as changes in accommodation or address, compatibility of overseas devices with Japan's network, internet speed, and return procedures. On average, you will handle 60 emails and 10 chat inquiries per day. You will work closely with other team members, including part-time staff, to manage these tasks.

You will process customer orders, translating them into Japanese and preparing shipment details, including the expected delivery date and destination. You will also handle product packaging and shipping.

Our team includes several international employees, and many of our members have experience living abroad through study or working holidays.

[Must]
Advanced level of Japanese and intermediate level of English, or
Advanced level of English and JLPT N2 or higher in Japanese
[Preferred]
Experience in the hotel or airline industry, or customer support experience
Experience in the telecommunications industry

N1

Tokyo

On-site

Full time (Permanent)

3〜5M JPY / annually

Holidays: Shift-based schedule
Annual Leave: 122 days
Leave System: New Year's holiday, paid leave, maternity/paternity leave, bereavement leave

Additional Information:

Complete 2-day weekly rest (Note: Weekend shifts may be required 2-3 times a month, with compensatory leave taken on weekdays)
New Year's holiday
Annual paid leave
Maternity and paternity leave are available and have been used by employees

[Benefits & Allowances]

Complete social insurance
Transportation expenses provided (up to ¥20,000 per month)
Health check-ups
Employee discount program
Qualification acquisition system
Additional Information:

Full social insurance coverage
Transportation allowance (up to ¥20,000 per month)
SIM card provided (free of charge for calls and data)

First, go to the “Application Page” and apply for a job.
After checking sent details, we will contact you.

*This job-offering information is accepted through “ARIGATO WORK.” When we receive an application to a job offer, we will disclose your personal information to the company, which will contact you by email, telephone, and others to tell you a flow after entry.

*We may ask you to submit your “resume” and “CV” in addition to the registered Web resume. Application Acceptance Method

*It may take more time for screening before and after consecutive holidays including Golden Week holidays, summer vacation, and year-end and New Year holidays. We ask for your understanding in advance.